TheSquare Episode 05 · The Psychology of Trust in a Post-COVID Workplace

Workplace expectations have changed. COVID-19 has dramatically shifted how we come to work and what we need from the office. Where glossy amenities including local kombucha and ping pong tables took centerstage in the war on talent, the global pandemic has highlighted what we may have taken for granted in human-centric design: trust. Fundamental to any relationship, trust between staff, colleagues, and employers raises new priorities including boundaries, transparent two-way communication, and accountability that are at the core of what we need to not only feel safe at work but confident about returning to the office. In this episode of TheSquare Jacquelyn Hunter, Interiors Project Design Manager at Corgan, and Jane Hensley, MRC, CRC, LPC specializing in culture and crisis management, explore the psychology of trust—the pillars of how design, both seen and unseen, shapes our confidence in the built environment and in those we work with. From material finishes to communication best practices, the return to the office and to a renewed confidence in the workplace depends on an experience founded on a series of small moments and empathetic design that responds to the vulnerabilities, mindsets, stressors, and needs of staff. Stay tuned as we continue to probe further into the power of design to build trust in these uncertain and unprecedented times. 

 

#COVID-19 #workplacedesign #humancentricdesign 

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Video Produced by: Corgan

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